Article 1.GENERALITIES

These terms of use applies in accordance with the sell of CHO products to the client. 

The client declares having acknowledge and accepted rights and obligations pertaining to the terms of use.

Clients guarantee they are fully authorized to use credit card and it gives access to enough founds for the entire cost of possible purchase in the website www.cho-nature.com . 

It specifically states that the online purchase service of the website www.cho-nature.com is exclusively aimed to private use of private individuals. Purchase of products for a business or professional use is strictly forbidden. 

Article 2. TERMS AND ORDER PROCESS 

The shopping basket recaps the nature and the quantity of the purchases that the client is going to make.

The client, who continues the purchase process from the shopping basket, will know the transport fees and the total cost of the purchase.  

The client will always be able to stop the process at this stage, he/she will be invited to identify and correct every mistake in the information given or products choice. 

To confirm the order and validate it, the client must declare having acknowledge and fully accepted the entire condition and terms of use, presents at the stage. 

The client will confirm and valid in a definitive way the order by confirming the payment. The "double click" associated witthe authentication and non-repudiation and protection of the integrity of messages is an electronic signature. This signature has the same value as a handwritten signature. 

CHO Nature will confirm the acceptation of the order in the following hours at the email address given by the client. 

Article 3. PRICE

Tariff indicated next to each selling product are in euros, all taxes included. These tariffs do not imply transport fees. The client will acknowledge of the transport fees and the total amount of his/her order in continuing the order process from the shopping basket.  

CHO Nature reserves the right to modify prices any time but commit to apply the tariff indicated at the client when he/she orders. 

Article 4. TERMS OF PAYMENT AND SECURITY

Terms of payment 

Payment is made only by payment cards. Payment cards accepted are CB, Visa, Mastercard. 

The payment is made through the secure servers of the CIC bank. 

The bank account of the client will be debited 4 days after the order day and this one will be effective after confirmation of the bank's agreement. In case of the bank's refusal, the order will be automatically cancelled. 

Encryption of bank data 

For a total protection, bank information of the client are encrypted by the SSL protocole (Secure Socket Layer) and never clearly transit on the network. None bank information of the client will transit through the CHO website. Payment by banker card is safe. The payment is directly made by the bank. CHO Nature has no access to them and do not keep them on its servers. These bank information will then be asked again at each new transaction on our website.  

Fraud protection

Each abnormal order can lead CHO Nature to ask supporting document at the client necessary to the order release, for example delivery address.

This demand is made by email, then by registered letter.   

Payment default

CHO-NATURE has the right to refuse an order from a client who has not paid totally a previous order or if a payment dispute is in process. 

Reservation of title clause

The products remain the property of CHO Nature until the complete receipt of payment by CHO Nature. The possible damage caused to the products are transfered to the client at the reception of the order by the client.  

Article 5. LIABILITIES

CHO-NATURE will not be held responsible for non-execution of contract due to an event of Force Majeur in particular : partial or total postal services strikes and natural disaster such as fire and flood. 

The choice and purchase of a product is uniquely under the client liability. The partial or total impossibility of using the product for incompatibility or for an error of choice on the nature or volume of the product cannot lead to a compensation, a refund or a questioning about CHO Nature liability, except if there is a hidden defect found of non-conformity, malfunction or a right of withdrawal (see article 6).

In case of a non delivery of an order, partial or total, the client has 30 days (date of expedition) to manifest. After this period, CHO Nature does not accept any claim. 

Article 6. RIGHT OF WITHDRAWAL

According to the article L.121-20 and its followers of the Consumer Code, the consumer has a period of 7 working days, from the delivery date, to return any article that he/she will and ask for an exchange or a refund without any sanction, except for transport fees. 

In case of absence during the delivery at the address indicated by the client, the withdrawal period starts from the calling card date. 

The product must be returned in perfect state, in its original packaging and non damaged. If not, the client looses his/her right of withdrawal. 

The procedure of return must be respected as described in article 8.

Exclusion

The withdrawal right cannot be applied for all products. For hygiene measures, product that has been opened could not be exchanged or returned, except if CHO Nature has done a logistical mistake. 

The only reason why the right of withdrawal can be applied for these products is in the case of a hidden defect found. 

Return fees in case of withdrawal

Transport fees in case of return are the responsibility of the client. 

In order to follow the parcel, returns must be done by colissimo. The risks of transport are the expeditor liability. 

Exchange / Refund

The client who wants to return the products purchased has to respect the procedure descrbed in article 8. If it is the case, the client will be automatically refund on his/her bank account, through the secure payment website. 

The refund will then occurred within 30 days, the amount will strictly equal the buying price of the product(s) purchased. The refund does not include transport fees of the initial delivery. 

Article 7. PROCEDURE OF PRODUCT RETURN

Prior information from CHO-Nature

Before any return, the client must notify CHO Nature of his/her will to return the product. 

None product will be returned without the respect of these indications. 

The client must notify the customer service of CHO Nature through their website, in filling the contact form, rubrique "contact", as follow : 

  • A short description of the situation and the reason why the client wants to return the product
  • the purchase order must be joined
  • A reminder of the client's information (email, mail address, name and phone number)

If the demand is conformed, the client will receive a confirmation by email from CHO Nature. The client will then be authorized to return the product(s). The client has a period of 15 days to return the product. At reception of the product by CHO Nature, the client will be refund directly on his/her bank account 

As a reminder, the return must be done by colissimo. 

In case of refused, unclaimed parcel or wrong address 

If your parcel is returned to CHO Nature for one of these reasons : 

  • Do not live at the mail address indicated
  • Unclaimed parcel after 10 days
  • Refused parcel by the client during delivery 

After reception and acceptation of return, the client will automatically be refund on his/her bank account. .

Article 8. GUARANTEES 

CHO Nature guarantee its clients against visible defects that can affect the products, they must be signaled by a registered letter. 

The client will have to return the product for examination (see article 7). In the case of the client returns the product without receiving any confirmation from CHO nature, none refund will be made on the product.

Reception of the products does not constitute an acceptance of defects. Products must be submitted to the examination before any conclusion. 

If CHO Nature recognizes defects, the guarantee is limited to the replacement of the product and CHO will not be held responsible for any prejudice. 

This previous statement shall not prevent from the application of legal guarantees of hidden defects and conformity. Nevertheless, these legal guarantees are not applied if products concerned have been damaged by an abnormal use or against the directions for use explained on the products (label, packaging or any other support given with the product).

Fees and risk of transport of the defected products to us are the the client responsibility, even if CHO Nature recognizes a defect. The transport of products replaced are CHO Nature responsibility. 

In the event of Force Majeur such as wars, terrorist attacks, strikes, lock-out, fire, explosion, natural disaster... the execution of CHO nature's obligations are suspended and if the obstacle remains permanent, CHO nature keep the right to solve unilaterally every sale.

Article 9. CONFIDENTIALITY OF INFORMATION - RIGHT OF ACCESS, MODIFICATION, CORRECTION AND REMOVAL OF CLIENT'S DATA 

CHO-NATURE commits to not disclose to third partiethe information provided by its customers on their website. This information will only be used by CHO Nature to promote and inform the clients of promotional offers, news and event about CHO Nature.

In accordance with the Data Protection Act of 6 January 1978, every customer has a right to access, modify, rectify and delete data concerning

After his/her first order, the client will receive, depending his/her choice, the newsletter linked to products or events about CHO Nature. 

The client will then be able to modify his/her choices by clicking on the link located at the bottom of the newsletter or by going to his/her customer space and click on "unsubscribe". 

The client can also send an e-mail to CHO Nature through the contact for or a letter at the address mentioned in article 11.

Article 10. LITIGATIONS - APPLICATION RIGHTS 

Every litigation linked to these terms and conditions of use about their validity, interpretation and execution are under the French law.

Article 11. INFORMATION

headquarter : 

CHO Nature,

26 rue Jeanne Jugan

06130 GRASSE